Refund and returns policy

Delivery Policy

All-In-House is committed to delivering your orders quickly and safely. The cost of delivery varies based on the destination and the size of the items ordered. We provide two tracked delivery options: a 48-hour service starting at £3.95 and a 24-hour service from £5.95.
For precise shipping fees, please place the items in your cart and proceed to checkout, where the costs will be determined and shown.

We aim to send out all orders within 1-2 working days after they are placed3. Delivery times may differ based on the shipping method selected.
After dispatch, you’ll get a tracking number by email, allowing you to monitor your package’s progress.

Please note that express and international shipping are not available at this time, and we cannot ship to PO Boxes; a physical address is required for all deliveries.

Returns Policy

Your satisfaction is our top priority at All-In-House. If you’re not completely happy with your purchase, you can return it by following these steps:

  1. Inform us within 14 days of receipt that you plan to return an item.

  2. Repack the item securely in its original packaging, including all accessories and manuals. Attach a note with your order number and the reason for the return.

  3. Send the package back to us at the following address:

Please ensure that the item is returned in its original condition.

We do not cover return shipping costs, and we cannot accept returns of custom-made or used items, or products damaged due to misuse.

For your protection, we recommend using a trackable shipping service and purchasing shipping insurance.

Faulty / Damaged & Missing Items

In some cases, we may offer a collection service for a fee, which will be deducted from your refund.

For any faulty, damaged, or incomplete orders, contact us within 24 hours of delivery for a replacement or refund.

If you have a large or heavy item to return, please reach out to our sales team for assistance.

For any queries regarding our delivery or returns policy, please feel free to contact us at sales@allinhousebuildingsupplies.co.uk.

We’re here to help!